In this episode, we talk about times customers were not fully honest, times communication was unclear, and situations where nobody was trying to cause problems but things still went wrong.

We discuss:

• Stories of deceptive customer behavior shops sometimes deal with
• How estimate misunderstandings happen more easily than people realize
• Why clear communication matters before, during, and after repairs
• How both customers and shops play a role in building trust

If you’ve ever wondered why some repair experiences spiral into frustration, this episode is for you.